Shipping & Returns Policy
From our hands to yours, every order is sent with love. Explore our shipping details, estimated arrival times, and global delivery options.
Domestic Shipping
Receive your order with JNE Reguler, one of the most reliable couriers in Indonesia. Deliveries usually take 1–5 business days depending on your region. Enjoy free shipping on all orders above IDR 480,000.
International Shipping
Receive fast, reliable express delivery with EMS. Free express shipping is available with a minimum purchase—check your region below for details on shipping fees and discounts.
Asia
- Free express shipping on orders over $150 USD
- Orders below $150: $9 USD via EMS Express
- Arrives within 2-4 business days
Africa
- Free express shipping on orders over $150 USD
- Orders below $150: $35 USD via EMS Express
- Arrives within 3-6 business days
Australia & Oceania
- Free express shipping on orders over $150 USD
- Orders below $150: $20 USD via EMS Express
- Arrives within 3-5 business days
Europe
- Free express shipping on orders over $150 USD
- Orders below $150: $27 USD via EMS Express
- Arrives within 3-6 business days
Middle East
- Free express shipping on orders over $150 USD
- Orders below $150: $33 USD via EMS Express
- Arrives within 5-7 business days
North America
- Free express shipping on orders over $150 USD
- Orders below $150: $27 USD via EMS Express
- Arrives within 3-6 business days
South America
- Free express shipping on orders over $150 USD
- Orders below $150: $33 USD via EMS Express
- Arrives within 3-6 business days
Processing & Delivery
All orders are handmade-to-order by our artisans in Lombok, so products will be shipped within 5–7 working days depending on the complexity of the design. We always strive to get your order to you as quickly as possible.
For custom or personalized jewelry, processing may take 5–10 working days depending on the design.
Once your order is dispatched, you will receive a tracking number via email. Please check your spam/junk folder if you don’t see it.
Order changes
If you entered an incorrect shipping address, made an order by mistake, or wish to change your items, please contact us as soon as possible. Once an order is processed, we may not be able to amend or cancel it. Any extra shipping costs due to inaccurate information will be the responsibility of the customer.
We are not responsible for delayed, lost, or damaged packages. Please contact the courier directly for such issues.
Returns & Exchanges
Due to the handmade nature of our products, we cannot accept returns, refunds or exchanges unless items arrive damaged or defective.
If your order is damaged or incorrect, please contact us within 7 days of receiving your package with photos and details. We will work with you to repair, replace, or refund your item. Custom or personalized orders cannot be returned or exchanged unless there is a clear defect.
Duties, Taxes & Customs Policy
When ordering from us, please note that customs duties, import taxes (such as VAT/GST), and additional fees may apply depending on your country’s regulations. These charges are determined by your local customs office and are separate from our shipping costs.
All such fees are the responsibility of the recipient. Unfortunately, we cannot predict or cover these costs, as they vary by country, order value, and product type.
To avoid surprises, we recommend checking with your local customs office for detailed information on any potential charges or restrictions before placing your order. Please also note that customs clearance procedures may occasionally cause delays beyond our control.
We are unable to ship to PO boxes at this time.
For any further questions about shipping processing, or returns, feel free to contact us, and we’ll be happy to assist you.